LuggageHero: Luggage Storage

4.7
1.4K reviews
100K+
Downloads
Content rating
Everyone
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About this app

LuggageHero offers on-demand, secure luggage storage. We use certified local shops, cafés and hotels to store your bags for a few hours or days. We call them luggage heroes. Thousands of storage locations available with new ones added every week. Using our mobile app you’ll quickly find the most convenient one for you - book and receive directions right in the app, go drop off your luggage, and head out to enjoy the city!

Booking is risk-free, you only pay if you show up. All luggage is insured while in storage.

The LuggageHero mobile app uses your location to show storage locations available around you. You can also browse storage locations based on major traffic hubs, points of interest or specific addresses. The app allows you to book and reserve space for a specific number of bags at a specific date, and gives you the address/directions for the storage location you choose to book.

When arriving to drop off your bags at a storage location, start the storage timer in the LuggageHero app. This ensures that you only pay for the hours you keep your bags stored. Upon returning to reclaim your bags, stop the timer in the app. The price is calculated based on the time spent, and payment is handled securely online.
Updated on
Apr 14, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info and Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.7
1.39K reviews
Devin Poor
October 28, 2022
If I could go lower with this rating, I would. Due to an error with using the app, I accidentally managed to reopen an old booking and complete it (as if I stored my luggage there for almost 2 months), incurring a charge in excess of $1000. I've been working with customer service to try to resolve this for the past 24 hrs (ongoing) while the pending charge is tied up with the bank. I do NOT recommend
18 people found this review helpful
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Brandon Sullivan
April 24, 2024
They never stopped the timer. Charged me double the price it was supposed to be and won't refund. Want ridiculous proof that they were picked up early. Like call the store that works for you. Why is it my responsibility. The problem did eventually get resolved.
1 person found this review helpful
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LuggageHero
April 8, 2024
We are sorry for the trouble. Please share more details about your concern via our website or email at contact@luggagehero.com. We will work to address this promptly and make it right. Thank you for your cooperation.
Erich Izdepski
March 30, 2024
Horrible service. They booked our luggage into a train station whose luggage facility was closed. I called the help number and got an answering machine in France (we were in Spain) They charged 5 euros a bag to cancel for a service we couldn't use. I will have the last laugh since I blocked the charge. We ended up using stasher and it worked great.
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LuggageHero
April 7, 2024
We sincerely apologize for the inconvenience. Kindly reach out to us at contact@luggagehero.com with the details of your booking, including the booking ID, and any other relevant information. Our dedicated support team will investigate the issue and work towards a resolution to ensure your satisfaction. Thank you for bringing this to our attention.

What's new

- Various bug fixes