The JIVA application (Jalin Integrated Virtual Application) is an application owned by PT Jalin Payment Nusantara which is intended for SLM technicians, premises technicians and premises operators. The JIVA application is used by premises operators to carry out attendance and report problems related to ATM cleanliness. Meanwhile, premises technicians use the JIVA application to carry out repairs related to problems reported by premises operators. Apart from that, the JIVA application is also used by SLM technicians to carry out repairs related to problems that occur with ATM machines.