Alexsandro DeAquino DaSilva
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Don't waste your time using this app or LATAM Pass. Their LATAM Pass never works, then you call the customer service and nobody knows why you get errors in the app, neither they can direct to the right place. They say the only way to use the coupons is by using the app. Not even at LATAM at the airport (either Boston or São Paulo) they are able to help with this. I met someone else with the same exact issues. Very disappointed with their customer service! 😡😤
27 people found this review helpful
LATAM Airlines Group
January 9, 2023
Hello Alexsandro, we are sorry for the inconveniences you have mentioned. We would appreciate it if you contact us at mobileappadm@latam.com so we can ask you for more information. We want to continue improving our App and your comments will be of great help to us. Thank you!
Marc's on the Glass
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Does not work (intentionally). LATAM charges less for checked luggage if you purchase before check-in. But that function never works on the app, and many times there are errors on the website. It is not a mystery. This is intentional so they can charge you more at the check-in desk. This has been a problem for the past 4 years that I have flown with LATAM. I try to fly with a different airline any chance that I get.
26 people found this review helpful
LATAM Airlines Group
September 20, 2022
Hi Marc, we are sorry for the inconvenience you have mentioned. We would appreciate it if you contact us at mobileappadm@latam.com so we can ask you for more information. We want to continue improving our App and your comments will be of great help to us. Thank you!
victor johnson
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The app is just as bad as the website; absolute garbage. Extremely poor performance, doesn't work when you're connected to a VPN, so on and so forth. Whomever or whatever group that created the website and app perhaps should find another line of work. At least the airline itself is good.
1 person found this review helpful