OneUnited Bank Mobile Banking

The app is by no means user-friendly, in addition to being slow and with ill-functioning app features, like Card Command, providing "access" to your digital card. Re-downloading the app doesn't help either. Customer service is friendly but often overly casual, which does not instill trust as an institution that holds my money. They also have no follow through: after calling customer service for a new card, 2 months later, it has yet to arrive. I'll be closing these accounts altogether.

Looks nice, easy to navigate. No external transfers and barely any customer service. Depositing cheques is a nightmare. It's taken more than a month before. I just received 6 overdraft fees since yesterday but my account would be well in the clear if the cheque I deposited two weeks ago would show up. I want to support this bank but they're making it really hard to remain a customer.

The app is working properly as of the latest version. The biometrics work flawlessly, the mobile deposit is easy, and app is one handed friendly. Sometimes the old app would not show transactions after going into that account backing out and going back in would fix it. I haven't seen that happen lately. I saw some people mention the customer service was bad, I've interacted with dozens of reps and they are quick to help me each time. They are courteous and professional. Love this bank so far.