IDS Service Mobile

1.9
94 reviews
5K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

Wouldn’t it be great if your service technicians could perform their key daily tasks from anywhere in the dealership? Thanks to the IDS Service Mobile App, they can!

Our Mission is to provide an end to end mobile solution that enables dealerships to find new ways to save time and generate more revenue by innovating, automating, and creating unrealized efficiencies through our intuitive and easy to use app that will keep your techs in their bays turning wrenches.

This app is fully integrated with the IDS Astra dealer management system and works on all devices running Android version 7 or later.



With this app, you will be able to:
----------------------------------------------------

- Increase technician productivity. Get your technicians to clock in and out of labors, update work orders, move between jobs and take relevant photos on the go and automatically attach them to the WO.

- Accelerate checkouts. Take credit card payments and signatures from anywhere in the dealership to get your customers in and out faster.



Here’s what our customers had to say:
-------------------------------------------------------------

“We can provide service to our customers right on the spot, without having to go back and forth to a computer, which is a huge plus for us.”
- Jeremy Ketelsen, Ketelsen RV.

“One of the features we liked about the IDS Service Mobile App is the ability to take pictures of units, engines and parts, which we can then attach to specific jobs and warranty claims. It allows us to increase the efficiency of our warranty process and gives visual history of a unit or part when it enters the dealership, removing any possibility of future discrepancies.”
- Carly Poole, Buckeye Marine.
Updated on
Apr 29, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Photos and videos and 3 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

1.9
91 reviews
Kreig Schnetzer
November 30, 2022
Horrible horrible product. Constant "you forgot to log out" messages and red symbol over the clock in/clock out button. Did I mention that u can type for about 30 seconds and then it freezes and you lose everything. You contact them and it doesn't matter if its the mobile app or the PC version, they blame your phone/tablet or your wifi. Noone has a clue there If they don't blame your devices, they say they're working on a patch for YEARS to fix it and it never does
2 people found this review helpful
Did you find this helpful?
grasslover28
January 21, 2022
For the love of God, will y'all please fix this app. Costing valuable time and money being a flat rate technician when every single time you pick it up and take a picture or flag a job or punch on something it is crashed again with no connection. Have to either close the app open it back login again then research my work orders to find where I was at or have to disconnect the Wi-Fi and then reconnect it and then refresh it and then start over. Spend more time getting app to work than working.
9 people found this review helpful
Did you find this helpful?
David Forslund
May 5, 2024
Absolutely garbage. As a Technician forced to use this program by Camping World. I must say this is one of the worst programs I've ever used!!! In 2016-18 I used much better systems! I can't believe how this service discriminate against Android devices. They pander to Apple ios, but will not fix Android problems. They tell me it's the internet in my building I work, but I know the truth. A garbage service. That is neglected by its developers. To be adequate for all of its users. A true failure
Did you find this helpful?

What's new

- Added parts count feature
- Sorting on part request list
- Ability to add photos for all parts request status
- Usability enhancements