Veronique Oomen
Logging in is a nightmare. Every single time the server is down, or logging in by fingerprint just doesn't work for some unidentified reason. And then they don't process more than 4 claims at a time; they just ignore them or deny for a reason that is clearly untrue (like the lack of an address while the address is definitely on the invoice). And don't get me started on trying to fix that.
17 people found this review helpful
Horizon Blue Cross Blue Shield
February 12, 2024
Veronique, please call tech support if you have any issues in signing in. Additionally, member services can assist with providing any insight regarding the processing of claims. Tech support can be reached at 888-777-5075, option 2. Member services can be reached by dialing 800-355-2583 or calling the phone number on the back of your ID Card.
Colleen Ann
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Horrendous. You must reset your password each time you use the app unless biometrics are activated. Good luck getting the information you actually need. More success using the webpage as a guest. Tech support's answer to everything is to reset your password, instead of resolving obvious issues on their end. Known issues (with certain email domains) have gone unresolved for over two years. ETA: Cute. I know how to update a saved pw. Check your tech files. I had to change it again.
19 people found this review helpful
Horizon Blue Cross Blue Shield
June 16, 2023
The app doesn't require a password reset if you manually sign in. If your password is auto-filling, make sure the correct password is being used & being updated when you change it. If not, it will be out of synch and auto fill with the old(wrong) password every sign in, which would make it seem as if you need to change your password every time.
Lisa C (Lisa C)
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I would rate it zero stars if I could. I was trying to upload a photo for a claim, and the app kept freezing. also tried to do it from the website. that didn't work either. Chatted with a representative and was sent forms to print off and then mail in. I have no problem doing that, but why not just admit that this feature does not work on your app (or website)! BCBS of NJ, fix it so your members no longer WASTE THEIR TIME! **Edited to add, my photo that I was trying to upload was only 7.92 mb!
17 people found this review helpful
Horizon Blue Cross Blue Shield
May 4, 2023
We apologize for any inconvenience that you had in using that functionality. The images uploaded are limited to 15mb which could have been why you had difficulties. We thank you for reaching out and bringing your experience to our attention.