Ange Ladiyou
Was able to download it, but this new app does not work .. not only that, but I was not transferred to the new app, so it's prompting me to add the modern just like i was a new client, but when you put the admin password thats supposed to be your wifi password..it just declines. I have tried all the passwords, my wifi, the default key password, and nothing works, so if the app does not work, i don't think that resetting the modern would be a good idea, might end up with no wifi at all
7 people found this review helpful
Mobile & Internet Fizz inc.
October 30, 2023
We’re sorry to hear about this situation that is far from ideal. We strive to provide a good experience to all our members. Can you reach out to us so we can exchange and see where things are at? Reach out to us by using the green icon at the bottom of our support page:
https://fizz.ca/en/support
Mary Afonso
I lost connection to wifi for some reason and while my network shows up on the list of available networks, it is no longer on my account and I am unable to add it. I tried two phones and both times I got the same message that "the firmware version of the wifi device does not support the application. Your service provider has decided not to activate at this time". What does that mean?!
4 people found this review helpful
Mobile & Internet Fizz inc.
November 3, 2023
Thank you for taking the time to share your thoughts. We are sorry to hear about the situation encountered with your internet services. In order to discuss this matter and understand better your issue we have just sent you an email on the address associated with your Fizz account.
Omar
The app is not useful to me. Fizz connection freezes daily. i am paying for 200mb, and the app test said 34mb is great! I can see that greatness in a google search! I need to be able to reboot the modem from the app for it to be useful. Or let me refresh the IP connection, or at least tell me what is wrong!
3 people found this review helpful
Mobile & Internet Fizz inc.
January 14, 2024
Hello. We deeply apologies for the situation. Can you reach out to us so we can exchange and get you back on track? Please contact us using this link: https://fizz.ca/en/support