HID Mobile Access
4.6star
3.01K reviews
100K+
Downloads
Everyone
info
About this app
HID Mobile Access® is the quality access control you have come to expect in the form of a mobile device.
If you would like to start using HID Mobile Access® in your organization please visit https://www.hidglobal.com/solutions/mobile-access-solutions to learn more about the service and compatible readers. The App will only be useful to you once your organization has been setup with compatible readers and your security administrator can issue Mobile IDs. To improve the door opening experience, we detect readers when the app is not open. Location Services is used exclusively for this purpose.
If you would like to start using HID Mobile Access® in your organization please visit https://www.hidglobal.com/solutions/mobile-access-solutions to learn more about the service and compatible readers. The App will only be useful to you once your organization has been setup with compatible readers and your security administrator can issue Mobile IDs. To improve the door opening experience, we detect readers when the app is not open. Location Services is used exclusively for this purpose.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, App info and performance, and Device or other IDs
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
4.6
2.97K reviews
Patrick Helmick
- Flag inappropriate
- Show review history
September 22, 2020
Opens the door. Also, to open the gate to the parking lot, it took me a minute to get the hang of it, but now I don't have to get out or even roll the window down to open the gate. (Distance to receiver from opening side of gate is more than 10 feet.) After Sept. 2020 update, app did not unlock door. Restarted phone (Galaxy 9 running Android 10), and it started unlocking the door again.
27 people found this review helpful
HID Global
September 25, 2020
Thank you Patrick for using Mobile Access app and for taking out time to rate us. We appreciate your detailed reviews and the updates that you provide us with.
Trish Smallwood
- Flag inappropriate
March 15, 2023
My hr person and I have tried several times to get this app to accept my invitation code. Maybe it's not supposed to work with Galaxy devices because she was able to activate two iPhones. My real issue is that support is lacking. The page for reporting an issue asked for as much detail as possible. Then it cut me off with a character limit before I had all of the details entered. I guess that it sent an email to tech support. I haven't received any indication of them having received it.
10 people found this review helpful
Tee Mag
- Flag inappropriate
June 25, 2020
I downloaded the Android app on my personal phone (Samsung Galaxy Note 8). I had to literally put the phone right up to the reader to register communication/activation. And there was absolutely no communication with the Samsung smart watch. I also downloaded the IOS version on my company iPhone which works great. Communicates with readers from 8' away. A coworker has the iWatch and has zero problems with functionality. Hope there's an Android fix soon. Id like to eventually use my watch.
13 people found this review helpful
HID Global
September 24, 2020
Hi Tee Mag, we support two communication methods, BLE and NFC, to perform door opening. For best user experience, we advise you to keep both active. Please also note that we currently do not support Samsung Wear. Should you want to share any further details with us, please reach out at https://www.hidglobal.com/support/technical-support-case
What's new
We are pleased to announce the release of HID Mobile Access v4.5.0! Enclosed are the newly introduced features and enhancements.
1) Enhanced Policy Enforcement for managing Twist & Go and Nearby Reader settings by Organization admins in the HID Origo Management Portal.
2) Users now receive notifications for app permissions, controlled in Settings and off by default.
3) FAQ section added in Settings for easier user support.
4) Provides various additional enhancements and issue resolutions.
1) Enhanced Policy Enforcement for managing Twist & Go and Nearby Reader settings by Organization admins in the HID Origo Management Portal.
2) Users now receive notifications for app permissions, controlled in Settings and off by default.
3) FAQ section added in Settings for easier user support.
4) Provides various additional enhancements and issue resolutions.
