Matthew Miner
This app is painful. The sole reason I installed it is mobile deposit, which crashes 9 times out of 10. I've reported it, it's been years, and nothing's been fixed. Instead, they just keep weakening security. They're removing the option for email as 2FA, which sure, isn't the best, but instead they're pushing SMS-based 2FA‽ That's literally the second-biggest security hole. The biggest, password reuse, is also heavily pushed by the idiotic decision to block password managers. Just so mismanaged.
Heartland Bank and Trust
May 9, 2024
Hi Matthew, we are sorry about your experience with our mobile app. We value your feedback so we can continue to make improvements.
Leo
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This update is in rough shape. It's buggy. The app barely loads or work when I need it to. The old version was perfectly fine. New version has too many prompts to make single transactions or transfers. Loading times can take minutes. Account balances don't update automatically, so it displays inaccurate data via quick look function. You guys paid an app developer for this?? Please fix this!
12 people found this review helpful
Heartland Bank and Trust
April 24, 2023
Hi Leo, we are sorry to hear about your experience with our mobile app. We value your feedback. Please contact us at 1-855-244-1215, option 1 if we can be of further assistance. Thank you.
GammaJack
Switched to this app from the old app, since it wouldn't let me access my account otherwise, and after I set everything up, I try to transfer money from savings to my checking account, only to be robbed of $60 from my savings while the app claims that the $60 I transfered from my savings to my checking account never existed in the first place. The old app worked fine, but someone had to ruin a perfectly good thing. I wouldn't use this app until they fix all the problems of using it.
26 people found this review helpful
Heartland Bank and Trust
January 24, 2023
Hello - thank you for your feedback. We are sorry to hear about your experience with our mobile app. We would love the opportunity speak with you. Could you please contact us at 1-855-244-1215, option 1?