Cat L
This app is terrible. Glitchy, laggy, unreliable. I have to repeatedly click "connect" because about 2 times out of 3 the QR scanner either doesn't appear, or disappears before I can scan anything. It often records the same exercise twice and seems to have no way to delete the duplicates. It freezes every time it goes into the background and then is reopened. It frequently refuses to connect to equipment, claiming it is "offline" when it isn't. It often falsely claims to have no internet access.
1 person found this review helpful
A Google user
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Disappointed. The app does not always connect to the machine, and when it does it doesn't seem to start the exercise. Tried email support, unfortunately they don't reply to my emails EDIT It wasn't a loss of connection or Internet. It was because it won't start the custom exercise. I explained it in the email that I sent twice, but got no reply!
3 people found this review helpful
Fit Cloud Technology Ltd
September 3, 2019
Hi Keith, thanks for getting in touch. A loss of internet connection on the gym equipment might be why your device didn't pair properly with the machine console. Our support team is currently looking into your account & you should receive an update via email soon.
A Google user
This is a terrible app, constantly crashing, isn't available to sync with fitness trackers, other than apple watch, poor app layout, could be made way simpler the addition of the new timer is terrible, and pointless, also the contact my trainer after every workout just why? And if I end my workout I dnt want to confirm more than once, app would be much better appreciated if the statistics that are available on equipment were on app, if it didn't crash so much, and could sync with other apps
3 people found this review helpful
Fit Cloud Technology Ltd
September 3, 2019
Hey, Alison. We're excited to share with you that we are soon releasing the option to connect with more than 30 other apps! In the meantime, we wanted to say that we appreciate your feedback and will pass it forward to our development team.