CSMT - Certified Service
2.6star
224 reviews
10K+
Downloads
Everyone
info
About this app
Certified Service Mobile Toolbox (CSMT) is a mobile tool for General Motors Dealer Service personnel. Within it you can:
• Pre-authorize specific warrantable repairs (PRA)
• Use photos to improve efficiency of the Part Return Process (PPR)
• Send part information for traceability (RPT)
• Submit detailed Field Product Reports (FPR)
• Lookup and view recalls on vehicles (Recall)
• Access the Service Workbench
All modules have the ability to include embedded images and video of the vehicle in question.
• Pre-authorize specific warrantable repairs (PRA)
• Use photos to improve efficiency of the Part Return Process (PPR)
• Send part information for traceability (RPT)
• Submit detailed Field Product Reports (FPR)
• Lookup and view recalls on vehicles (Recall)
• Access the Service Workbench
All modules have the ability to include embedded images and video of the vehicle in question.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info and App info and performance
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
2.6
220 reviews
kenneth leveridge
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March 27, 2024
Does not allow me to submit most of the time. Everything loaded and filled out, hit submit, shows action on the button when touched and then does nothing.
1 person found this review helpful
General Motors (GM)
April 12, 2024
Hi Kenneth. If you run into this issue again, please submit an Escalation Report, which can be found under the 'CSMT Support' tab. Once complete, our IT team can be investigating the issue.
Daniel maish
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June 27, 2022
Closes everytime I open it. Also, the warranty clerk says my scans from 6/23/22 didn't come through so now what?!?!? Samsung S20+. Also when looking at a coworkers phone that has used this app 3 times we found it strange that the app doesn't seem to store the history of the QR codes that have been "possibly successfully" sent.
4 people found this review helpful
Colin H
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August 5, 2022
EDIT NEW PHONE. 1.QR no longer works flawlessly.(my old phone I could wave my phone passed it and scan it all blurry just fine) New phone I have to hope and pray that me perfectly holding everything in place an properly focused will scan. (Maybe issue with multiple camera phones? Old one had a single camera on the rear) 2.Fingerprint login now works properly (I think because my old phone was rooted it didn't like it). If I didn't have to use RPT for recalls I would stop using immediately.
1 person found this review helpful
General Motors (GM)
June 15, 2022
Hi Colin, thanks for the feedback on the QR scan! Glad it's working flawlessly for you. We would be happy to take a look into the fingerprint issue. Can you please replicate the steps on your device and use the "Send Feedback" feature?
What's new
We’ve enhanced the CSMT app experience with new features that will allow our users to do more in the app:
· Introduction of the ‘PRA Request Details – Comments’ page, which allows users to ask specific questions regarding a particular PRA.
· Removal of the ‘Request Details’ button for Rework PRAs, in order to clear confusion on how Rework PRAs are to be submitted.
· Introduction of the ‘PRA Request Details – Comments’ page, which allows users to ask specific questions regarding a particular PRA.
· Removal of the ‘Request Details’ button for Rework PRAs, in order to clear confusion on how Rework PRAs are to be submitted.
