Ryan Fischer
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Loved it right up until about 3 days ago when they updated it and now notifications don't work and it crashes all the time. Email reply was quick but generic, reboot phone, clear catch, reinstall blah blah. I literally watched it update then it started crashing but ok I'll redo everything they asked me to do... again. Didn't work, emailed back. Response, we will send it to our team to resolve. Haven't heard a word since and it's dead. Looks like I need to find a more reliable product :(
9 people found this review helpful
Sorry for the trouble. There were some bugs accidentally introduced in the last update. We corrected them as fast as we could and another update was released this morning that should have things working for you again. Again, our humblest of apologies for that last release!
Patrick Stackpole
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3/3/24... Still broken with no notifications and Auto open/not functional even after uninstalling and reinstalling. Recent update broke push notifications (we get none) in addition to auto open/close for both my wife and I's Android phones. Whenever I close door from tailwind app an error pops up with "tailwind has experienced a bug". Both of our phones are less than a year old and all functionality was perfect before the most recent update.
8 people found this review helpful
Sorry for the trouble. There were some bugs accidentally introduced in the last update. We corrected them as fast as we could and another update was released this morning that should have things working for you again. Again, our humblest of apologies for that last release!
Tim C
User since 2019. Did not want to spend extra on home link and did not want to pay subscription fees. The kit was easy to install and the open on arrival is very nice! I did turn off auto close since I like to watch the door close before I take off. I would love to have a lockdown mode, especially during vacations.