Lainey Carmen
- Flag inappropriate
- Show review history
Updated: 3/14/24 App has been redesigned and now works great! No complaints. Problems with app are not just on new phones. I had an older Samsung Note 8 and the app stopped working around 12/21, despite deleting and reinstalling. Nope. Recently upgraded to a Samsung S22 Ultra, and the app still won't work. When you choose to bank with an institution that has very few branches near you (only 3 in all of So Cal), the mobile app is SO IMPORTANT. G1 has said they are fixing this problem FOR MONTHS.
19 people found this review helpful
Golden 1 Credit Union
March 18, 2022
Oh no! We definitely understand the frustration and are working diligently to get this resolved! So sorry for the wait!
My Dad A
- Flag inappropriate
- Show review history
Can't even do a simple transfer. Everything is up to date both app and phone, tried uninstall and reinstall and nothing. UPDATE: Still no response from email and telephone "helper" said "sorry to here that just use the desktop version". No I shouldn't have to if there's an app for it which is not functioning properly. Never had this issue with my IOS iPhone.
6 people found this review helpful
Golden 1 Credit Union
March 5, 2024
We're sorry to hear that you've been experiencing issues with our app. We'd like to help you resolve this issue. Can you please provide more details about the problem you're facing and email these details to mbrsvc@golden1.com or call us directly at 877-465-3361?
Victoria Geisser
- Flag inappropriate
- Show review history
The random updates that force a password change at the most inconvenient possible times are terrible! At least give us a warning and maybe a couple of final logins before deactivating fingerprint login and requiring a password update! This is the fifth time I've had to put EVERYTHING I'm doing on hold for several minutes so I can get back into my banking info! If somebody else is using my thumbs to gain access, I think I've got bigger problems! Fix the fingerprint login that won't stay active!
15 people found this review helpful
Golden 1 Credit Union
August 17, 2023
We're sorry to hear that you've had a bad experience with our app. We take all feedback seriously and we are in the process of rectifying the situation.