Google Support Services
3.7star
21.3K reviews
1+
Downloads
Everyone
info
About this app
The Google Support Services (GSS) app allows you to share your Android device screen with a Google customer support agent for a personalized support experience. With GSS on your device, the agent can invite you to share your screen, and guide you with on-screen annotations making it faster and easier to resolve your issue. While sharing your screen, the agent will not be able to control your device, but will be able see your screen to help explain their instructions. You can completely stop or pause sharing your screen at any time.
This app comes pre-installed on Pixel devices, and Nexus devices with Android 7.1.1 or higher; it can be installed on most devices with Android 5.0 or higher. This app cannot be started by itself and is used only when a Google customer support agent sends an invite to the user to share their screen.
This app comes pre-installed on Pixel devices, and Nexus devices with Android 7.1.1 or higher; it can be installed on most devices with Android 5.0 or higher. This app cannot be started by itself and is used only when a Google customer support agent sends an invite to the user to share their screen.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Messages and 4 others
Data is encrypted in transit
Ratings and reviews
3.7
20.6K reviews
A Google user
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October 23, 2019
This phone is great but ever since I updated to 10, I've been having weird random issues with the phone. It won't let me take pictures past 20% of my battery (it just shuts off), I can only see the bottom half of my battery label on the lock screen, and sometimes when I unlock my phone the home screen with my apps never shows up (I can see the background sometimes but nothing will happen if I tap the screen). There's other issued too but I'm not recalling many more.
291 people found this review helpful
A Google user
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December 31, 2018
My problem was solved with the help of Google support right after I downloaded this app. It was so distressing when my phone and tablet went down. This was a time consuming ordeal and very hard to explain what was happening to both devices. If you don't have this support app, please, please download it first if you run into a complex problem such as I did, and keep it for if and when you do! Happy New Year!
164 people found this review helpful
Sykonda Davis
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March 28, 2021
I've been having a problem with Google play points for a year. I earned my points but every time I try to use them . They are just taking and I don't get the discount and every time I contact Google support it takes a long time to respond bk and MY PROBLEM IS STILL NOT FIXED!! It's annoying. There is a glitch or something and nobody is really trying to take time to really look into and fix it for me. So I guess I'll start leaving reviews and see if I can get some help this way.
297 people found this review helpful
What's new
- Share your screen with Google customer support on most devices with Android 5.0 and higher versions.
- Bug fixes.
- Bug fixes.
