Barry Burchell
This app has some great potential. However it definitely needs some improvement. My private rental delivery was delayed because they set it up on a day they don't deliver. I'm getting charged for rides even though I have a subscription. I am constantly having to use a second account because app constantly crashes forcing you to be stuck in a ride you can't use or end, but get charged for. You can't tell if a bike is almost dead before you rent it, but still get charged. Customer service is slow.
20 people found this review helpful
A Google user
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This app is completely unreliable! One day it works, next day it repeatedly freezes. Then crashes before I can scan the damn code to unlock the bike. The map is often wrong in locating bikes. The bikes could use bigger seats and bit more power, lots of hills in the downtown Atlanta area. It's usually hard to find one between 5pm - 7pm, or find one that isn't offline. I prefer the bikes over the standing scooters, a bit more fun. But I hope reliability and availability will improve. Until then 👎
6 people found this review helpful
A Google user
Three times I have been overcharged, the app would crash when trying to unlock or end the ride and kept charging me. On other occasions It wouldn't let me ride once unlocked , and stilled charged. I feel scam, I've had great experiences a couple wheels back, now I'm just disappointed. And there is no way to contact support. Gave it a go again today... yup you guessed it!
10 people found this review helpful