Zap Fitness

App constantly signs out requiring me to frequently try and sign in again when trying to enter the building. Digital Access doesn't work stuck on loading leaving no way to get into gym outside of staffed hours. Had none of these issues with the physical fob that I had to purchase previously. Update: The issue was 'resolved' with the provision of a new physical access tag, fortunately the $30 fee was waived after a call to support. More work however is still required to address flaws in the app.

Not only is the app not a got user experience, removing fob access is really just not a good move. Many people still don't have mobile phones, and many that do don't have ones that can use the app. This isn't helping anyone. This doesn't even help zap who will 100% lose profits from removing fobs. If the app worked properly/easily, it still would be a bad move to remove fobs. It's ablist and classist. Many of us weren't even notified, I only found out from another person. Do better.

I can understand the intention and motivation to develop an app to access the club. Modernise, more consumer choices, lost your fob, whatever. But when you add the app as the only way to access the club and also get rid of the ability to access the club through fob, it seems like you're going out of your way to make me download this app on my phone. What about old people, or people experiencing homelessness, or anyone without smartphone that wants to access the club?