Kate Salifu
I opened an account not long ago and i was asked to download the app thinking it was going to make everything easy for me but NO! I have installed and uninstalled the App more than 5times when i fill everything required of me then it will load and tell me error something something 🙄🙄 try again later and it's been given me the same feedback since February to this March and is still doing that why????????
6 people found this review helpful
Fidelity Bank Ghana Limited
March 28, 2024
Hello Kate, thank you for bringing this to our attention. We are deeply sorry to hear of your experience. Please visit the nearest branch with your Ghana card for a resolution. We look forward to seeing you.
Adwoa Safowaa
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Transactions are now so difficult to make on this app especially after I was asked to uninstall and install it again gosh! And oh if you had some money in there before uninstalling, after installing the app you lose everything. After going through the hustle to successfully make a transaction it doesn't even show your accurate account balance. It has become so painful to use this app and they keep debiting the account anyhow. They also have poor customer care help lines. Do better Fidelity!!
6 people found this review helpful
Fidelity Bank Ghana Limited
March 7, 2024
Hello Adwoa, thank you for bringing this to our attention. We are deeply sorry to learn of your experience. Please share your details via wecare@myfidelitybank.net for a prompt resolution of all your concerns. We look forward to hearing from you.
Ernie SMURF
This app is not user friendly. In comparison with banks like Ecobank, it is very much deficient. It's always saying it's updating once you try to transact.
Fidelity Bank Ghana Limited
April 24, 2024
Hello Ernie, we apologize for any inconvenience caused. We're constantly improving our app's performance and your feedback helps us enhance user experience. Please share your details via wecare@myfidelitybank.net for prompt assistance. Thank you for your patience.