Nina Schultz
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Every so often, for security, instead of using biometrics, I have to log in with my password. However, if you forget your password, it is nearly impossible to change it in the app and continuously gives me a message that says my session has expired before it's even begun. That's my current issue, and it's honestly a new one.
3 people found this review helpful
R Reed
I have had issues from day one. Have had to call customer service ever time I need to use a feature on the app. And it never recognizes my credentials... and won't accept the "reset password " password. Caused my account to overdraft 2 months in a row because I can access the app or customer service when I needed them. Hate the app and the bank!
6 people found this review helpful
Rose Ann Drobney
If I could give this application a true rating It would be -10!!This has been a totally frustrating transfer of apps. there's no need to switch to an application you cannot get into.you cannot use a pin.you cannot use your correct password and user name..because cannot identify you as a customer. I am having trouble getting in on my computer as well so now I have no access to anything that I need. I just switched back to this bank and i am thinking about switching away again this is ridiculous!
29 people found this review helpful