SALVATORE FANARA
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App keeps going back to the start of the process while adjusting the markers. Saying it's frustrating it would be an understatement. Lacks the necessary precision to order prescription glasses. I get results between 64 to 66 and that's a quite big difference. Also there is no way to calibrate measurements including a ruler showing mm in the picture. The image is on the low res side making markers alignment even more imprecise. Lastly, app crashes frequently. Truly disappointing.
2 people found this review helpful
A Google user
was a little difficult to get the alignment marks to show up in the picture. at first try I could only see the top of the rims. Second try I just cropped the top off my head off in the circle that guides where to put your face. After that it works great. I was able to verify my previous measurement done with a ruler. To the one star reviewer....read the description; simple.
12 people found this review helpful
Thanks Chad for sharing such a descriptive review. We have made updates to the app, which fixed your initial issue. If you purchased from Amazon, please leave us a review there! If not if you share your experience on Facebook - it'd be greatly appreciated! Reach out to us any time at support@eyeque.com.
A Google user
So disappointing. I really wanted this to work. The concept is so simple. But the app is cr-p. I snapped picture about 20 times. Every time it said it can't identify my pupils, i can do it manually. Ok. I'm not complaining yet. Then I click OK to dismiss the message. And the photo disappears, and I'm back to the beginning! Gee whiz. And nowhere is there a way to contact support. Or return the item. Goes to show, good execution is as or more important than good ideas.
10 people found this review helpful
Dear Steve,
We're sorry to hear about your experience with the PDCheck app. Our support team is always available at support@eyeque.com and can help guide through any issues you are having with the app or a return if necessary. If you haven't already, please contact our support team so we can see if we can solve your issue with the PDCheck app.