Neko C
Not sure how this passes qc. Scanning asking for a scan it license. Avg 7 times connecting to envoy WiFi direct. Incorrect info showing from inverters i.e showing producing when it's dark when connected directly to gateway. Multiple errors when doing anything. Tried multiple phones same. Scanning doesn't work on iOS at all. Also when you hit then ip of the envoy on local network it only has useless info. Old units used to give useful info like oh I don't know how much the system is producing.
3 people found this review helpful
Enphase Energy
March 13, 2024
Apologies for the inconvenience. Case #15775823 has been created for you. Do you encounter a similar problem when scanning with another device? Please share screenshots of production issues to aid troubleshooting at itkfeedback@enphaseenergy.com with more details and case number. We're dedicated to improving your experience. I'm here to help 24x7
Felipe Barousse Boué (febb)
Cool & Great app. Only detail, when one (or few) microinverters are at fault (failed) the system is presented as "normal" (all green) which is obviously NOT the case. An "!" or something similar should be put next to the green normal status to indicate a partial failure.
Enphase Energy
December 26, 2023
Glad to know that you are enjoying the app. The system will show normal if more than 90% of the systems' microinverters are normal, we will pass on the suggestion regarding this to the concerned team for consideration.
Joe Ramirez
This app is not an improvement, Enphase went backwards instead of moving forward, so many issues connecting to the Envoy. And they removed so many features that where so useful for troubleshooting. I feel like I have to call tech support all the time now! And when you try addressing the issues no one at Enphase has an answer. The old Toolkit was way better!!
50 people found this review helpful
Enphase Energy
May 5, 2021
Apologies for all the inconveniences you had to go through. We appreciate the feedback put forward by you. We will strive our best to make the new version of ITK as user-friendly as possible. Your suggestions are greatly valued and we would request you to put them forward to mobile-apps-support@enphaseenergy.com.