Will Barnz
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Navigation is pretty easy. But like most restaurant apps, some features of in-store ordering are missing, such as no, little, or extra ice, gravy, or sauce on certain menu items. There has been some improvements though, such as they got around to adding drink size options for their combos. One last problem with the app is sometimes, depending on the time too, some locations are tagged as closed when in reality, they are actually still open.
4 people found this review helpful
Miller Kelly
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I had wanted to earn points to my account while ordering in person at register, or ability to apply in app coupons/promos to my in person order via a scannable qr code etc, and there us no such feature. I was disappointed to see that there was not a feature for in store payments. I had glitches signing up on the app and website initially, saying I had an account when I hadn't. Otherwise, Easy user interface very clean and organized. Full menu availability with each individual stores pricing!
3 people found this review helpful
Common Bridge
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This app is a buggy mess. Everything lags and there's constant errors for everything. Items will randomly disappear (or reappear!) from/on your cart, processing payments is a toss up for whether or not it'll actually work, the app says items aren't available through rewards even when it doesn't make sense (how is the chicken sandwich available but not the chicken sandwich dinner? It's the exact same thing but with a side). It's been like this for well over a year, likely longer for others.
143 people found this review helpful
Popeyes Louisiana Kitchen, Inc.
March 21, 2023
Hey! I’m the one who checks up on folks that didn’t love the app as much as they loved our chicken. Can you tell us a little more at popeyes.com/support so we can follow up with you?