samir benlamnouar
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Really disappointed of the way they treated my case, they sent me different card from what they've associated in app, I sent money to it, when I tried to use it, I found that cards are different, they did return the money I've put in system card, and I can't do it myself since I don't have cvv ( wrong card sent), means i lost my money, thank good was not significant number, only 50$, also this took 10 days without being solved, to be avoided by all the ways possible
6 people found this review helpful
amine boukalkoul
The application is more than wonderful, the service is smooth and the support team is excellent. I recommend it to you
1 person found this review helpful
Gustavo Carvalho
I've been a client for more than 2 years. Lately the support system became too slow. I am since Monday trying to access my account but I can't because I don't receive an SMS code. This system is too antiquated for an international bank. Before the support would give an alternative and answer in a few hours. Imagine being locked out of your Banking account for days!
34 people found this review helpful
Dukascopy Bank SA
March 15, 2021
We regret to note this. We hope that your problem is solved now, if not - please contact us at support@dukascopy.bank with your contact details so that we can address your concern.