DUC App

I had a problem with the app where it allowed me to send money without my account being complete and sent it to the wrong person. I posted a review expressing confusion, and the support team (particularly Igor) was able to completely fix the issue on the back end and called me to walk me through completing my profile and helped me to send my first transaction to my family in Cuba. Their customer service is great and once the confusion was corrected, the app was super easy to use!

Typically, I do not write reviews but this app and company have forced my hand. Initially I thought this would be a great way to send $ to Cuba. The first transaction was great! Since then it has been a TERRIBLE experience! I have sent multiple messages on the web and app without any responses! The initial problem was that a message popped up saying 'this service is temporarily suspended' after trying to send USD to Cuba. I sent a message asking how long will this be down. No response.

Love this app! There is not many options to get money to Cuba to begin with, but this is not only the easiest (as they deliver right to their house) it's still one of the cheapest ways to do it. I have referred quite a few people to it as well. And if you have any problems they answer emails really fast and help you with whatever you need. Highly recommend!