Luke van der loop
When trying to close the app a menu pops open that asks me if I want to close the app, this is very annoying and unnecessary? I've already decided and acted upon closing the app, there is no option to disable this popup either. The app itself is fine I guess, shows tracking information and the option to decide a preferred delivery option. This however also always overrides the option you choose when ordering so beware.
1 person found this review helpful
Bart Kneepkens
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I basically only use this app to track incoming shipments from web shops. For that purpose it does its job, but what I really miss is the ability to rename (i.e. assign a custom name to) an incoming shipment. Now the main screen just shows the sender's name. When there are multiple shipments from the same sender, there's currently no way to distinguish between them other than by looking up the tracking number in the sender's confirmation emails. Obviously, that's not very convenient. P.S. The app from one of your main Dutch competitors (PostNL) already has this functionality.
35 people found this review helpful
DHL ECOMMERCE NETHERLANDS BV
June 16, 2021
Dank Bart voor je feedback, deze vraag is al vaker gesteld en hebben we toegevoegd aan ons wensenlijstje :)
Anne Heining
App works well, (compared to DHL delivery guys š). It's a bit annoying that you have to try to add your tracking code several times, and it keeps telling you it's unknown. Fine, I understand, but let me save it, just like PostNL. I am tired of taking notes that I have add code X or Y tomorrow again. That would be so convenient. without that feature it's only worth 4 stars.
6 people found this review helpful
DHL ECOMMERCE NETHERLANDS BV
November 28, 2023
Hi Anne, bedankt voor het plaatsen van je review! š Jammer om te lezen dat je onze service minder fijn ervaart. Klachten rondom de bezorging kan je het beste melden bij onze klantenservice. Zij zijn te bereiken via https://www.dhlecommerce.nl/nl/consument/support en helpen jou graag verder.