David Perry
On more occasions than I can count, this app has absolutely ruined my day. It's horribly buggy, it'll log you out and glitch when you try to log back in, you can't trust what it tells you about the availability of the machines--EVER, and I guarantee you'll have connection issues with it, and at least at my location, there isn't even an option to use quarters when the app is down. It's an absolute embarrassment of technology, and is comparable in frustration to calling Comcast Customer Service.
17 people found this review helpful
H R
I've been using this app since Oct 2023, and it works most of the time. I like that I can see what's available & there's a timer. There is no audible notification when the cycle finishes, so I use my phone's timer. When the app didn't work in Feb 2024, I paid for a physical card - it never worked. Contacted customer service, sent them the card, and STILL waiting on the refund. The app is not working today, so the laundry waits. Company needs to fix these bugs!
5 people found this review helpful
nae r
I would NOT recommend this app. No telling how much I've lost over the two years using the app. I've been trying, since January, to get a refund from money I loaded through the app; which seemingly went missing while I was doing laundry, causing me to add more money to finish my cycles. I've called and sent an email. Also, previous requests for refunds through the app show submitted and processed, but I never got the refund.
104 people found this review helpful