Ben Stokes
After a recent update, I noticed the Android back button no longer works. I have to tap the back button in the app in order to return to the home page. This little issue causes the app to be a two handed operation. If this is a weird issue on my end, this is a 5-star app. One suggestion I'd like to see is the pie graph summary at the bottom of the home screen. The website has that, and it's a really convenient feature.
17 people found this review helpful
City National Bank & Trust
May 11, 2021
Thank you, Ben. This is really helpful feedback!
A Google user
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I like this app but i can never use the the deposit check. When u take a picture of a check. Its been like a year or 2. When ever they started it. I figured they have issues in the start of it but its been a long time now and still can never use it. Always says RDC unavailable. Cant process right request at this time cont them for service. I have called and talked to several people all the time over the course of the time. Same answer they are working on it. I have tried several different phones, tablet, and ipads... I hope they fix it at sum point..
11 people found this review helpful
City National Bank & Trust
March 13, 2019
Hello, Lisa. We apologize for any inconvenience, as giving you access to your accounts 24/7 is our goal. We would love to speak with you and troubleshoot this issue. In order to do so, please contact Customer Service at 866-385-3444. Our business hours are M-F, 8:00 AM – 7:00 PM & Saturday, 9:00 AM – 4:00 PM. We look forward to assisting you!
A Google user
Updates are horrible. I cannot log in 95% of the time. One of my savings accounts has literally disappeared off of the app. There is no point trying to get technical support to help, nor customer service. They know they have a terrible app already. Thinking of switching. App doesnt work and they charge for everything that most banks do not! Already met with BancFirst- they offer FREE CHECKING. And you can withdraw without being penalized from any savings account. Used to love City National..
10 people found this review helpful
City National Bank & Trust
March 13, 2019
Hello, Amanda. We apologize for any inconvenience, as giving you access to your accounts 24/7 is our goal. We would love to speak with you and troubleshoot this issue. In order to do so, please contact Customer Service at 866-385-3444. Our business hours are M-F, 8:00 AM – 7:00 PM & Saturday, 9:00 AM – 4:00 PM. We look forward to assisting you!