John Brooks
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This is a very disappointing app. This is the only way to control our new split system. It is supposed to do “everything a thermostat does”. It does not. The “schedule” function does not work. You cannot have a different setpoint for heat and cooling. If you want to cool to 78 - it is also heats to 78. There are no instructions, no help menu - and no way to contact anyone for help The contractors' solution is to add a thermostat - for another $1,000…
Scott Reese
I wish I would have read all the other reviews b4 loading this app. It is absolute junk and there's no tech support. Shame on Carrier! I am trying to remotely control and manage four units at our church. I was able to finally "build" a schedule for each unit, but there's no evidence that any of the units is following the schedule. When trying to view the schedule for one, I get kicked to composing an email to customer support, which if sent gets bounced back as undeliverable!
3 people found this review helpful
Carrier Corporation
June 7, 2023
Dear Scott,
Thank you for reaching out! We appreciate your feedback and wanted to share some exciting news! We've released a new update for our app, addressing the issues you mentioned in your review. We value your input, and we hope this update enhances your overall experience. Thank you for your support!
Jason Duprat
Beware! This app crashes 100% of the time when using the schedules feature after the first time setting up a schedule (android) Once this happens your AC will run that schedule for ever because it gets programed to the unit. You will not be able to ever change the schedule at that point. I called tech support multiple times, tried everything suggested in the manual, and even the installer tried to fix but couldn't. The only work around was to install the app on an iPhone to set a new schedule.
5 people found this review helpful
Carrier Corporation
June 7, 2023
Dear Jason,
We appreciate your feedback and wanted to inform you that we've just released a new update for our app. This update introduces significant improvements, addressing several issues that users have raised. We encourage you to update your app to benefit from the enhanced features and stability. Thank you for your support!