K Holzwart
App sucks. Didn't give me first time order credit, like i was promised. Heck, order didn't even show up on my history in the app. Didn't get points for my order. There was no barcode to scan on my receipt when i picked up order. Manager who was younger than some of my t-shirts was ZERO help. And app has link to give restaurant feedback and goes to my email but doesn't even populate a new email with the email address i need. What's even the point of this app?! Useless. I'm over CLE!
2 people found this review helpful
Daniel Nunnelley
The app works but, the order button is not obvious and easily over looked the first time . Modifying or building your own item is cumbersome because all options are presented in a scroll list with no summary, figuring out what you added is difficult. The reward feature is confusing at best. If you click the earn button you have 4 hours to use the reward in-person but if you don't click you can use it only for online ordering, why? Why have this confusing restriction?
1 person found this review helpful
Kathy Morton
I don't like the new version of the app. You can no longer use it to pay for your purchase. That was my favorite part of the old version. This version is not intuitive and it's difficult to find things. If you forget to scan at the point of sale, there is no way to get points. You are told to scan the bar code on the receipt, but they don't give out receipts when you purchase in person.
8 people found this review helpful