A Google user
I love Chatbooks! I love my monthly photo albums and I love the quality of the books. My only negatives are I wish it wouldn't auto order the book once I fill it. I'd like to be able to add photos as I have time, be able to go back and change/rearrange everything, and order it when I feel like I've got it the way I want it, not as soon as I hit a certain number of photos. Yes, you have 7 days once you fill it to change things, but I think the auto order feature should be able to be turned off.
Hey there! It sounds like Auto Ship may be turned on for your Subscription. You can turn that off in the settings. Open your Subscription, tap on the settings wheel, tap Auto-send to print, toggle Off, and click done. If that doesn't help, please reach out to our Support team support@chatbooks.com and we can continue to troubleshoot this with you!
Gwen Gwen
2 stars for the app. Poor design on rearranging your photos... Takes forever. You should be able to assign a number to the photo and it be associated with that page number. Trying to drag your photos around to where you like it is inefficient especially when lots photos are involved. Crop tool also does not give you much to work with. I will see how their print quality is before I subscribe or order more from them. Hope their quality is better than Shutterfly.
I’m sorry to hear about your frustration and have passed your feedback to our product team for review. Please be sure to complete any updates including your phone's software for the best app experience. We'd love to know more about what you're experiencing if you'd like to reach out to customer support.
Rachel Kuch Anthonysamy
I have an android, and it is non stop frustration. Just tonight m, again, I've spent hours trying to get the photos I want in the book, arranging them, etc, only to have them disappear and have to add them all over again! Then, sometimes, it randomly freezes when adding photos, so I have to literally reboot my whole phone and even that doesn't help sometimes. Things that they say I "should" be able to do, like copy photos from one album to another, don't work on the android. It's so frustrating!
1 person found this review helpful
We're so sorry to hear about this. Please make sure that your device is fully updated and that you are connected to strong wifi. For further troubleshooting, please reach out to Customer Support at support@chatbooks.com or via SMS/Live Chat. Thank you for your valuable feedback and we look forward to assisting!