D S
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Did you open Firestone Credit card. Well good luck. I had horrible time with the app and their online payment system. First I setup my very first payment online, come to find out my bank account show no payment went out for this scammers. So I end up with late fee and double payment. Setup another payment this time for the double payment, today, it was gone. Thinking it was an error this time. Better check you setup payment and verify it, screen shot it. Might not go through and your lost.
1 person found this review helpful
Hi, DS. Thank you for bringing this to our attention. We're sorry to hear about your difficulties with scheduling your payments. Please know we take all feedback seriously and will use it to improve our services. Please contact us at 800.321.3950 or CFNACustServ@CFNA.com so we can work to make this right.
Jacob Jacob
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This company (not the app) is a total rip off. If your even 1 day late with your payment, they will reduce your credit by 33%!!!!. I never missed a payment in nearly 6 years!!!!! 6!!! I didn't realize I forgot to schedule payments. They immediately reduced my credit! Unbelievable! As a Uber driver, I've consistently borrowed and pay back every penny on time. Customer service could not do a thing about it. What a terrible way to treat loyal customers. They've 100% lost me as a customer.
20 people found this review helpful
Hello, Jacob. We're disappointed to hear we did not meet your expectations when you called about your late payment. Please reach out to us at 800.321.3950 or CFNACustServ@CFNA.com so we can address your concerns.
Andras Blake
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Not working when developer mode is enabled isn't "best practices". I have a number of cards, and have had several banks. All of their apps work. This is the only one that doesn't. Really great launch... Unless you are saying that you are more secure than Discover, Capital One, Chase/Amazon, and a spew of other, much larger institutions...
51 people found this review helpful