Bupa Touch
4.4star
510 reviews
100K+
Downloads
PEGI 3
info
About this app
The Bupa Touch app helps make healthcare that bit simpler. You can view your cover information, claims history and treatment information without having to call us. Simply put, Bupa Touch is your Bupa membership in your pocket.
With Bupa Touch, you can:
– Take control of your cover: Access your cover details, benefits, and see your claims history.
– Talk to a GP: Get medical advice over the phone – whenever you need it. Video calls are also available depending on your level of cover.
– Get mental health support: We’re here to help you feel better and more in control. The Family Mental HealthLine can also help for children’s mental health issues.
– View pre-authorisations: Get information about your approved health cover treatments.
– View dental benefits: If you’ve got a Bupa Dental Plan, see your treatment options and get an overview of your total and remaining benefits.
– Connect to Anytime HealthLine: Speak to our nurses as many times as you like. Any time of day, all year round.
– Get your health reports: We’ll send your health assessment reports directly to you, as soon as they’re ready.
Download the app today and join the thousands of customers already using Bupa Touch.
With Bupa Touch, you can:
– Take control of your cover: Access your cover details, benefits, and see your claims history.
– Talk to a GP: Get medical advice over the phone – whenever you need it. Video calls are also available depending on your level of cover.
– Get mental health support: We’re here to help you feel better and more in control. The Family Mental HealthLine can also help for children’s mental health issues.
– View pre-authorisations: Get information about your approved health cover treatments.
– View dental benefits: If you’ve got a Bupa Dental Plan, see your treatment options and get an overview of your total and remaining benefits.
– Connect to Anytime HealthLine: Speak to our nurses as many times as you like. Any time of day, all year round.
– Get your health reports: We’ll send your health assessment reports directly to you, as soon as they’re ready.
Download the app today and join the thousands of customers already using Bupa Touch.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
4.4
507 reviews
Michelle Duong
- Flag inappropriate
April 29, 2024
Put all of the outstanding actions on the homepage like appointments and invites to join calls, don't expect users to click through multiple pages to find what they need, or make a call invite disappear when you've clicked on it once. Otherwise, users will assume they're appointment has been cancelled. Also, this app does not take daylight's saving into consideration. I had an appointment for 11am BST but when I click into the link to join the appointment the timer is one hour behind.
1 person found this review helpful
BupaUK
April 30, 2024
Hello Michelle Duong. The timer issue is now resolved. I'm sorry you find the app difficult to navigate. Please keep updating the app, as we are always making improvements. To discuss further, please contact me on 0345 608 0898 or through webchat by selecting the digital services queue and quote reference QN-630228. Thanks, Lee Digital Support.
Tom Fallon (Flon)
- Flag inappropriate
April 7, 2024
Booking appointments takes ages, appointments don't show up at all, or are inconsistent. The countdown for appointments doesn't account for the clocks changing (shows and extra 1h to go). For the entire countdown the mic is in use, this should only be when the call is answered. The proximity sensor doesn't activate for in-app calls. Neither the microphone or speaker works in in-app calls. The back button doesn't work on certain pages. This feels like pre-release software released early.
4 people found this review helpful
BupaUK
April 9, 2024
Hi Tom Fallon, I'm sorry for the issues you've faced using our app and thank you for your feedback, we are working on these problems and releasing the fixes in our next update. If you need any further help or to log any further feedback, please contact us on 0345 608 0898 or by webchat quoting reference QN-616027. Thanks, Kair - Bupa Digital Team
Ed Randall
- Flag inappropriate
April 26, 2024
Works ok but some fairly fundamental bugs need fixing: 1) first time I went in it said my appointment had been cancelled. On completely closing & re-opening the app, appt was still there as expected. 2) there is a timezone mismatch in the online appt section - my appt was 8:30am but on trying to join the app said it was in 1 hours time. A minute later the doctor then joined, at 8:30. 3) The doctor was very quiet, suggested put on speaker. No obvious way to enable that - solved with headset.
BupaUK
April 27, 2024
Hi Ed. Thankyou for your 3 star review. We appreciate your feedback and I'm sorry that you had some issues when using the app. We are aware of the time zone issue and working on a fix as we speak. If you'd like to discuss this further please contact me on 0345 608 08 98 or via webchat quoting QN-628867. Kind regards, Antony - Digital Support
App support
About the developer
Joshua Logue
bupamobile@bupa.com
United Kingdom
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