S J
Promos are great but the app is really bad! I've already filled in the address details but still going up to the 'Select Location in Map' and when I go back to checkout again, the button is unclickable. It got so many issues and I think you have to fix the app especially on the part where we need to choose Click & Collect and Home Delivery. And the App is also slow, it freezes whenever I use data mode. 😩
20 people found this review helpful
M.H. Alshaya Co. W.L.L.
June 6, 2022
Please clear the data and cache for your app by going to your phone settings. This should resolve your issue. In case you are still facing the problem, please contact us at bootsmobileapp@alshaya.com with your contact details and relevant screenshots.
Kriti Paul
Horrible!!! Being an ardent Boots shopper, I was excited to finally get on the app but my experience was just terrible. Constantly crashes, doesn't allow check out, not able to select payment method, and the list goes on and on. Everytime I try to purchase, there's a new problem and it's making my Boots shopping experience really sour!!!
62 people found this review helpful
M.H. Alshaya Co. W.L.L.
April 17, 2021
Hi! We are sorry for any inconvenience caused, please contact our customer service numbers below or chat with us via our "Boots" website and we will be more than happy to assist with the matter: Kuwait: 182-12-12 UAE: 800-74292 KSA: 92000-2482 KSA: https://www.sa.boots.com/ UAE: https://www.ae.boots.com/ Email : customerservice@alshaya.com
Samia
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Like many customers here, I am unable to checkout. I have had my items in my basket for 3 days, tried to check out multiple times. Unfortunately, no success. Defeats the entire purpose of the app. Hope you guys look into it. Edit: This is the second sale, same issue, unable to checkout. Most customer reviews indicate a persistent issue for over 3 months.
56 people found this review helpful
M.H. Alshaya Co. W.L.L.
May 3, 2021
Hello! We apologize for the inconvenience and we appreciate your feedback. The issue faced has been raised immediately and we hope to see you shop soon. Please feel free to share with us your thoughts by contacting us through the following channels: Hotline: 92000-2482 Email: customerservice@alshaya.com Chat via: www.alshaya.com