A Google user
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-lags a lot. -sometimes the address is wrong when switching to Google maps. -wish there would be a setting to change dispatcher message tones vs an actual job. -still doesn't respond correctly when trying to show "En route" -and a huge issue I'm having is it auto updating saying I'm on location when im 500+ ft away trying to find the address or ever 2 streets away. I have to stop doing what in doing and swipe away the notification so I can see my maps again. eventually will cause a wreck
8 people found this review helpful
A Google user
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It has some *SERIOUS* flaws. Firstly, it tries to do everything in realtime - uploading photos as they're taken, not storing them on the local device, and then downloading them again when needed. Which is fine... when the server is not lagged to *@&$. Using the 'back' arrow to navigate pages deletes data rather than saving it. On the job finish page, if the VIN is missing, there is no way to view the photo (of the tag) to attempt a tag-trace - because the stupid app closes/finishes the job with blank data (deletes entered mileage). This places more burden on the dispatch team re-sending the job or filling in the blanks later. In areas with poor or no signal... the app *DOES NOTHING*. You cannot update status (arrived, finished), upload/download photos, or even have the customer sign the job. It simply locks up - or it locks up the entire device forcing a hard reboot. And it only notifies sporadically... causing missed jobs. F*ing horrible. I cannot do my job if it is not doing its job - honestly I wish my employer would find another product. Or go back to paper.
12 people found this review helpful