fadi hrimat
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Still a terrible experience, completely useless, the traditional old system worked perfectly and there was absolutely no need for this useless and stupid evolution. I hope all the banks will revoke this system. Unfortunately both the banks I deal with have adapted it.
7 people found this review helpful
Sara Abaza
Lame and useless. The idea looks good on paper, but it's actually very inconvenient. Why would I want to book a turn before getting there? That means that more people will just lose their turn if they don't get there on time. Why not have both and leave a choice for the customers. And seriously, all people from all backgrounds depend on banks, but not all have smart phones and Internet access 24/7 What if I am running an errand and my phone battery dies. This isn't well thought through.
19 people found this review helpful
Balador Technology Solutions
October 9, 2021
Hi Sara,
Thank you for sharing your opinion, it matters to us so we can improve our services. However, Balador is to save your time spent waiting in lines by booking in advance, but still have the option to book upon arrival and no need for internet. Also you can use the "Re-book" feature if you miss your turn. We appreciate your reconsideration.
Aladdin “Al” Kilani
The reservation method was mandatory through the Application with no other option and the employee representing Balador (App) that should help customers sign up for a new account and download the App, Has asked for my phone number and store it on her personal phone without using it on the app registration. Also calling on my turn was only through audio speakers and counter number ,where if someone miss a beat the visuiual system was not intigrated with no signage turned on above each counter.
5 people found this review helpful