AT&T Remote Support
3.8star
217 reviews
100K+
Downloads
Everyone
info
About this app
AT&T Remote Support is a remote support app that enables you to securely share your screen with AT&T customer support agents in real-time. To launch a remote session, simply download the app and enter the 4-digit pin provided by the support rep.
This application uses Accessibility Services API to provide a rich customer experience by allowing the AT&T Customer Service agents to securely take control of your device to troubleshoot and educate on device related issues.
This application uses Accessibility Services API to provide a rich customer experience by allowing the AT&T Customer Service agents to securely take control of your device to troubleshoot and educate on device related issues.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
App activity
Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
3.8
206 reviews
Kathryn Finnegan
- Flag inappropriate
March 20, 2024
WHAT'S THE DEAL AT&T? WHY ARE YOUR CUSTOMERS UNABLE TO OPEN THIS APP, WHICH I WAS INSTRUCTED TO INSTALL BY THE SUPPORT AGENT WHO IS ON HOLD RIGHT NOW? SO, I'M UNABLE TO RECEIVE THE SUPPORT OF..,..AT&T's Technical Support Service? I'm now left with the "Suggestion" to contact Samsung and see if they can help me? So, in summary, I now need to call technical support to be able to get remote support? Yes , that's ironic
2 people found this review helpful
Gary R
- Flag inappropriate
March 28, 2023
Right now I'm on the phone with Eva with technical support, long ago they remoted into my phones with ease. Now either excuses or lies or faking but they have difficulty seems like, I'm not sure but it's something that's very important, to me it's vital if I'm continuing to use these life taking devices! Definitely Unsatisfactory by AT&T any dept with Mobility wireless.
15 people found this review helpful
Ken Dover
- Flag inappropriate
July 18, 2022
Garbage. I am locked out of my bellsouth email and every time I try to reset the password, I get stuck in an endless loop. This even happened when I got help from support. This app would not open and when uninstalled could not be reinstalled. Play store maintained that it was available. I had my bellsouth email for years with no trouble and now it's gone. Thanks so much AT&T...
56 people found this review helpful
What's new
Performance enhancements with VP8 encoding.
