Terri Baker
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This app has virtual assistant messaging, speed tests, security, signal strength, profile setups, and much more, all rolled into one. It's refreshing to have just one app to use for both your account management and troubleshooting needs. I am fairly new to using Smart Home Manager,so I may edit as time passes. For now, I am satisfied with the app. I'm not having the issues the other reviewers are experiencing. I am able to navigate the app with ease and the connected devices are correct.
40 people found this review helpful
AT&T Services, Inc.
March 18, 2024
Thank you for taking time out of your day to leave us a review. It's greatly appreciated! We are happy to hear you enjoy our app.
Ali Dhanji
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I have been using this app for sometime and since last week, it stopped working. My home WiFi is working but this app is no longer recognizing it and states, Nework is Offline. For my cell app states: Looks like we are having trouble; even though I have cell data working. I have called customer support a few times! They are not even sure if there is a bug or the reason why it stopped working! They are so clueless. As usual, ATT customer support is horrible! Please assist in fixing this app!!!
13 people found this review helpful
David Font
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I'm not saying that it's the worst app but it is close to useless. The app displays a notification in the tray, you click on the notification, and it goes to the app's home...and you never know what the notification was about. Even worse, after you sign in it displays "You're online & secure" and you can't go anywhere after that. I've tried the back button, closed the app and restarted my phone. nothing works. Earlier today, I was to be able to change my wifi settings and more. Now? Nothing.
100 people found this review helpful
AT&T Services, Inc.
March 12, 2024
Sorry to hear you are having issues. Can you please send us an email at SHM-Support@att.com with the user id and Billing Account Number (BAN) you are using to login and screenshots of any error messages you are receiving? We would like to look into this for you.