AT&T Device Unlock

Everytime I click on unlock, i get the red banner up top that says ,"oh no! Something went wrong. Please try again later." My phone is a prepaid phone that I've had for years. Everything else says it's eligible to be unlocked but I can't get past clicking the unlock button. This sucks because this app was supposed to make it easier but instead makes you wanna throw your phone.

Why would you AT&T prepaid put this unlock app on a phone that it will not work with. When I tap on the App it immediately crashes instantly. This description says it works with my phone but No it doesn't work at all. My phone isn't even listed on the phone list of phones therefore it shouldn't say this works with your device when in fact it most definitely does not. I don't think this app should be on my device it's taking up my space. You can't remove it even. SHAME on You AT&T!!

The app works perfectly on my phone...however please be aware that you will need to know everything about APN settings, mms settings, and everything else due to the fact that the customer services representatives for this company know absolutely nothing about a hole in their shoe. For anyone who has issues with switching carriers: turn WiFi and Mobile Data OFF, do a simple network settings reset (not a factory reset), turn phone off, insert new SIM card from new carrier and fire it up. Adjust APN settings to your new provider/carrier, save, and restart phone once again. Turn on Mobile Data after restarting phone and you will then see the carrier has been switched without having to "unlock" using an app.