3.9star
1.38K reviews
100K+
Downloads
Rated for 3+
info
About this app
Mi LUMA is LUMA’s new customer app. You can register with a residential or commercial account, the last 4 digits of your social security or EIN and a valid email. If you already registered for Mi LUMA online, you will use the same username and password to sign in.
After your first sign in using your username and password, choose to use Face Unlock, your fingerprint, PIN or keyboard pattern for future sign-ins. Signing into Mi LUMA is easy and quick!
Once signed in, see a Dashboard with your current balance of the electric service account you registered. Single tap to view the Account screen, with all your current account information, including the total amount due and payment due date. View and download your current bill in PDF format. Pay your bill using a credit card or a bank account. Payments made through Mi LUMA app are credited the same day.
The Mi LUMA app also provides a 12-month history of bills and payments, outage viewing and reporting capabilities, and an extensive set of frequently asked questions (FAQs) to help you in the transition to LUMA. Simply download the free app and begin enjoying the convenience of doing all of this from anywhere 24/7.
After your first sign in using your username and password, choose to use Face Unlock, your fingerprint, PIN or keyboard pattern for future sign-ins. Signing into Mi LUMA is easy and quick!
Once signed in, see a Dashboard with your current balance of the electric service account you registered. Single tap to view the Account screen, with all your current account information, including the total amount due and payment due date. View and download your current bill in PDF format. Pay your bill using a credit card or a bank account. Payments made through Mi LUMA app are credited the same day.
The Mi LUMA app also provides a 12-month history of bills and payments, outage viewing and reporting capabilities, and an extensive set of frequently asked questions (FAQs) to help you in the transition to LUMA. Simply download the free app and begin enjoying the convenience of doing all of this from anywhere 24/7.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location and Personal info
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
3.9
1.33K reviews
Connie Dalmau
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May 7, 2022
It's Frustrating! In this app I write in my username and password, and it won't acknowledge it, even though it's correct. I go to the Luma webpage, there it recognizes it, but then it won't show me the invoice. This is very bad programming. You need to fix it. I wanted to see the invoice, because I was out almost a month, and came back with the fridge not working and all my Frozen and cold groceries damaged (rotten). I heard there was a 3 day outage. So I cannot understand that crazy bill!!!!!
37 people found this review helpful
Kathy Wiscovitch
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October 10, 2023
The app is pretty good, except for 2 things. 1. As you try to report a power outage or something on the app, when you try to send it, it will not allow you to sometimes. 2. I have 2 accounts and if I pay one, then I can't pay the other the same day, because it darkens the make a payment option. Will give it additional star if they fix glitches.
16 people found this review helpful
J Carr
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June 15, 2021
✔Issues registering account ✔Issues signing in ✔Issues trying to make a payment. App finally seems to be working. It is not too bad, but decided to uninstall after signing in (required every time), and realizing App sends you to the web page for payment. Can't view bills from App either. I find no use for the App if the most important features (imo) are available only through the web page. If these features were added, I'd reinstall for sure. Devs, please take notes from "AcueductosPR" app.
46 people found this review helpful
What's new
Ability to remove individual messages from the message center.
Performance updates and enhancements.
Performance updates and enhancements.
