ARRIS SURFboard mAX™ Manager
2.6star
49 reviews
10K+
Downloads
Everyone
info
About this app
We are excited to announce that we have just released a new application – SURFboard Central – with an upgraded user experience and enhanced functionality.
For our new users, we recommend that you start the install experience by downloading the new SURFboard Central app. Tap here https://play.google.com/store/apps/details?id=com.arris.sbc to download and launch our new SURFboard Central app.
For our current SURFboard mAX Manager users, please follow these steps to easily migrate to the new SURFboard Central app. You will maintain your current Home Network, Parental Control, and all other settings and configuration.
1. Ensure you are using the latest SURFboard mAX Manager app (this app) version.
2. Launch the latest version of the app and follow the instructions on the screen to easily migrate to our new SURFboard Central application.
ABOUT the SURFboard Central app
Get your Home Network up and running and easily manage your network needs with SURFboard Central - designed to work with your SURFboard mAX Pro/Plus Mesh Wi-Fi 6 System.
ARRIS SURFboard® products are your gateway to entertainment. They let you enjoy the latest entertainment seamlessly, providing the fastest speeds, and the coolest new services throughout your home, and beyond. And they're available at major retail locations. For more information, visit www.surfboard.com.
The new SURFboard Central app is designed to work with the SURFboard mAX Pro/Plus system, combining an easy-to-use interface and the latest Wi-Fi 6 technology to achieve whole-home coverage. The SURFboard mAX Pro/Plus systems feature an advanced tri-band Wi-Fi 6 mesh design. It’s third band, with 4x4 Wi-Fi 6, provides a dedicated backhaul to ensure the fastest service speeds across the entire home.
The SURFboard Central app easily guides you through your system setup to get your home network up and running quickly and securely. After the initial setup, SURFboard Central will be your network’s control room, where you can securely and easily manage your advanced system settings.
App features:
• Follow the step-by-step guide to get your system up and running in minutes
• Perform system speed tests to check Internet speeds and overall system health
• View connected devices on your network, check connection strengths and even data rates
• Securely and conveniently manage your network from anywhere using our secured remote management service
• Enable a secure and separate Guest Network with easy-to-share credentials for your guests
• Create profiles for your kids to manage their screen time with scheduled or manual Internet pause capabilities
• Enjoy automatic updates delivered to your system that ensure your system always has the latest security updates, bug fixes, and performance improvements
• And more!
For more information about the SURFboard Central Application, please visit us at www.surfboard.com
For our new users, we recommend that you start the install experience by downloading the new SURFboard Central app. Tap here https://play.google.com/store/apps/details?id=com.arris.sbc to download and launch our new SURFboard Central app.
For our current SURFboard mAX Manager users, please follow these steps to easily migrate to the new SURFboard Central app. You will maintain your current Home Network, Parental Control, and all other settings and configuration.
1. Ensure you are using the latest SURFboard mAX Manager app (this app) version.
2. Launch the latest version of the app and follow the instructions on the screen to easily migrate to our new SURFboard Central application.
ABOUT the SURFboard Central app
Get your Home Network up and running and easily manage your network needs with SURFboard Central - designed to work with your SURFboard mAX Pro/Plus Mesh Wi-Fi 6 System.
ARRIS SURFboard® products are your gateway to entertainment. They let you enjoy the latest entertainment seamlessly, providing the fastest speeds, and the coolest new services throughout your home, and beyond. And they're available at major retail locations. For more information, visit www.surfboard.com.
The new SURFboard Central app is designed to work with the SURFboard mAX Pro/Plus system, combining an easy-to-use interface and the latest Wi-Fi 6 technology to achieve whole-home coverage. The SURFboard mAX Pro/Plus systems feature an advanced tri-band Wi-Fi 6 mesh design. It’s third band, with 4x4 Wi-Fi 6, provides a dedicated backhaul to ensure the fastest service speeds across the entire home.
The SURFboard Central app easily guides you through your system setup to get your home network up and running quickly and securely. After the initial setup, SURFboard Central will be your network’s control room, where you can securely and easily manage your advanced system settings.
App features:
• Follow the step-by-step guide to get your system up and running in minutes
• Perform system speed tests to check Internet speeds and overall system health
• View connected devices on your network, check connection strengths and even data rates
• Securely and conveniently manage your network from anywhere using our secured remote management service
• Enable a secure and separate Guest Network with easy-to-share credentials for your guests
• Create profiles for your kids to manage their screen time with scheduled or manual Internet pause capabilities
• Enjoy automatic updates delivered to your system that ensure your system always has the latest security updates, bug fixes, and performance improvements
• And more!
For more information about the SURFboard Central Application, please visit us at www.surfboard.com
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, App activity and 2 others
Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
2.6
46 reviews
A Google user
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September 25, 2019
This app works maybe half the time. Just went through two hours of troubleshooting a satellite that wasn't coming up with the core router's SSID. It's ludicrous that there's no internal web page on these devices. Instead of troubleshooting directly on the device, you have to troubleshoot the device AND the app. Maybe it's the device, maybe it's the app. I understand the goal is to make setup user-friendly, but troubleshooting for 2 hours with customer support because there's no visibility into the device's actual configuration is NOT user-friendly. (The app insisted that the satellite SSID was the correct one, meanwhile the hardware was advertising a default SSID of "ARRISFH-a bunch of numbers" on the actual satellite radio.) The fact that these devices cost ~$300 apiece, and don't have any kind of internal management interface is a stunningly bad decision on Arris' part.
11 people found this review helpful
VANTIVA USA LLC
May 6, 2020
Thank you for your feedback.
We’ve been able to identify fixes and improvements that may address the issues you reported. An updated SW has been pushed out as of last week. Kindly update your review to let us know if you experience improvements.
-ARRIS SURFboard team
A Google user
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April 28, 2020
Main router loses connection to the satellite every 2 days. Had to do a factory reset multiple times, until finally the main router and satellite unit will not even talk to one another. Placed 6" apart, it can not find the satellite. Very very disappointed in a $650.00 system, i'll be returning mine. When it does work, great speeds via wi-fi, but irrelevant if you can't connect the second level of your house. App is very lacking, loses connection with router name and devices on router disappear.
2 people found this review helpful
VANTIVA USA LLC
May 6, 2020
Thank you for your feedback.
We’ve been able to identify fixes and improvements that address the issues you reported. An updated SW has been pushed out as of last week. Kindly update your review to let us know if it resolves the issues you were encountering previously.
-ARRIS SURFboard team
A Google user
- Flag inappropriate
April 4, 2020
This app is really bad. Most of the time, my satellite device doesn't even show up and I can't click on my main device to reboot it. This happens after about two days of runtime without unplugging the units and plugging them back in. And then there's so many features missing compared to a normal router. I can't even select what channel I want to run the devices on so that they don't conflict with other devices in the neighborhood. I feel incredibly unhappy with this very expensive product.
7 people found this review helpful
VANTIVA USA LLC
May 6, 2020
Thank you for your feedback.
We’ve been able to identify fixes and improvements that address the issues you reported. An updated SW has been pushed out as of last week. Kindly update your review to let us know if it resolves the issues you were encountering previously.
-ARRIS SURFboard team
What's new
Introducing SURFboard Central – our new mobile app
