Deepa Paramesh
Switched from Xfinity to Astound and am extremely disappointed by the app in comparison. You can do almost nothing on the app. Versus on the Xfinity app you can check for things like outages and expected time for the fix. For how often it seems like my Internet loses connectivity would be nice to have visibility if it's a widespread outage. Honestly, not a worthwhile app to have.
1 person found this review helpful
Astound Broadband
June 1, 2024
Hi, Deepa. Thank you for sharing your feedback on the MyAstound app. We appreciate your feedback on the app. We'd be glad to check on your internet connection and get to the bottom of the connection issues you've been having. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can help. Thank you! -Jackie
Pete Jaras
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New Customer. In getting various issues resolved, I discovered that no one seems to know about how this app works beyond paying your bill. The astound website mentions that you can manage your preferences, and receive notifications from any of your devices so you get what you want, when you need it, from anywhere. When I enter my home VM Pin# on this app I get an Error = Invalid. Called Cust Support, no one seems to know about this feature. The VM Pin works fine from the home phone.
3 people found this review helpful
Astound Broadband
January 18, 2024
Hi, Pete! Thank you for reviewing your recent experience with Astound Broadband, and welcome to our service family! I'd be glad to review your account and determine the best way to resolve your concerns. Please email me at social_reviews@rcn.net with "Attn Jackie" in the email's subject. Thank you for being a valued Astound customer! -Jackie
Jason Babcock
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WOW This has to be the Best and Streamlined Broadband company I've ever had the privilege of working with... And WOW I've only paid for the "Middle Tier" of high speed Data / Wi-Fi and it's faster than anything I've ever experienced... Makes me wonder 🤔 just how much faster the top tier high speed would be but since I'm content with this middle tier speed I'll just leave it for you to try it out.
Astound Broadband
March 20, 2024
Hi, Jason! Thank you for rating the MyAstound app! Please feel reach to reach out to me at social_reviews@rcn.net with "Attn Jackie" in the subject if any questions or concerns come up. Thank you for being part of the Astound service family! -Jackie