Katie Vasina
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As a new Allstate customer, I was intrigued by the Drivewise feature offered through the app. The app itself is satisfactory, I find it inconvenient to have to sign in every time. However, the most significant issue lies in the functionality of Drivewise. It has failed to record a substantial portion of my trips over the past month, and when it does, it often inaccurately indicates phone usage or speeding when my phone is untouched in the passenger seat and I am adhering to posted speed limits.
67 people found this review helpful
Allstate Insurance Co.
April 13, 2024
Hello, have you tried the App Diagnostics tool? Tap Profile & Settings, Drivewise, then App Diagnostics. If that doesn’t fix it, please email us at MobileAppSupport@allstate.com. Provide: your name, policy number, contact info, and type of phone and operating system.
April Malio
The ap constantly checks to see if you are taking a trip. This drains your phone battery. I'm standing in my living room and drivewise is checking for a trip right now. It dings you for phone usage but is very unintelligent and cannot tell when you are parked. So even parked in a parking space in a parking lot, it's "phone usage." Keep in mind it also counts hands-free answering a call or voice to text as phone usage.
19 people found this review helpful
Allstate Insurance Co.
April 19, 2024
Hello, we apologize for the inconvenience. Please contact MobileAppSupport@Allstate.com for assistance.
Eric Albany
The app itself is ok, but drivewise is extremely annoying. It drains a significant amount of battery checking for trips every 5 minutes or the instant I move. It's so sensitive that it even checks for trips when I adjust myself in my recliner. On top of that, you can't clear the notifications from the app without unlocking your phone first which is also super annoying. To top it all off, it considers using apps such as spotify to be using your phone while driving even if your phone is locked.
313 people found this review helpful
Allstate Insurance Co.
March 9, 2024
Hi! Sorry you’re experiencing issues with the app. Please ensure you’ve updated your phone to the most current version of operating system and that should fix the issue. For more help, you can contact MobileAppSupport@Allstate.com. Thanks.