Adam Fischer
Poor video quality regardless of the Internet connection, even with gigabit Internet. Great to be able to see loved ones, but wish it wasn't always as grainy as a flip phone video. It's clearly some big that they need to fix. The app always thinks I have a slow connection (even though I don't) and must be downgrading the stream to accommodate. Extremely frustrating
4 people found this review helpful
Brandon Harbin
Horrible, video lags, steady connection is near impossible, WORST audio of any app. Wired headphones only, not bluetooth compatible. Mandatory test run takes to long. Establishing connection is successful less than half the time and when it does its very poor. Possibly the worst video calling or communications app on Android period. Very disappointing!
4 people found this review helpful
A Google user
It constantly freezes and kicking me out of the system... it's NOT ON MY END... It happens multiple times and with multiple inmates...we are NOT refunded for the time we lost in our video visit or reimbursement of funds to our inmates... it's a very poor service and trying to get in touch with customer service is impossible It's horrible and if there is another app I would recommend it over this one... It starts the time 2 minutes before the video starts and ends 4 minutes before it's due to end
68 people found this review helpful