Si Yang Chua
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Slowly becoming the worst rated EV service provider. Alot of bugs and keep failing to charge properly. Extremely terrible user interface. I have accidentally topped up my wallet thrice coz of the user interface. Had to call in to retrieve my top-up. Did so in order not to be limited by the charging time, etc. Overall very bad app. Wasted alot of my time. Got stuck at the station coz I couldnt even charge in the end. Bird paradise shell recharge is completely faulty. Will avoid using at all cost.
F T
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Shell recharge tied in with BYD to offer promotional rate to BYD car owners. Unfortunately, the link provided by Shell could not even open by the app! The back-end IT team should make sure things are ready before rolling out to the public. It has been almost 1 month since I received my car. There is no chance to use Shell recharge because of this issue. Disappointed.
1 person found this review helpful
Daniel Tan
There is something wrong with the app. Credit cards cannot add or remove. Credit cannot purchase using credit card. Worst of all my whole estate, all the charging point cannot be used. Called the hot line , only to say they looking into it, and it has been like this since Shell changed the app...