Lenny Lim
The app actually works pretty well for me. So far the bikes have unlocked flawlessly, and I've been able to return them without any issues. I'd prob write a more comprehensive review elsewhere. One thing to watch out for: if you buy a ride pass, auto renew is turned ON by default. Go to your profile, tap "Credits", click on the pass, to turn off auto renew. I took away one star because I feel that making it auto renew by default and making it hard to find to turn off scummy.
10 people found this review helpful
Hi Lenny Lim, thank you for your feedback. We are continuously working on to make your experience better. Hope to have you cycle with us again soon -st.
A Google user
The tires are extremely hard, there was no docket to put phone for navigation, or even bell to warn pedestrian when they were almost running into a bicyclist. Lack of availability in all area, charges for being parked at some place so the bike won't get stolen. It's really not a tourist-bike-rental friendly. I don't even think they'll refund my money back. Really poor design, unlike the ones in Europe are MUCH better!
11 people found this review helpful
ys lee
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anywheel will not be able to take back my wallet balance. Use HelloRide as there is an option that doesn't need to top up the wallet. per charge to credit card is a good flexible option.
Hi Ys lee, thank you for taking your time for feedback. We will report this to the relevant team to further consider. Still, we promise that we will try our best to improve our service. - Jn