1.9
922 reviews
100K+
Downloads
Content rating
Everyone
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About this app

This app is an OPTIONAL tool that allows you to manage your SmarTrip® card and account. This app can NOT be used to pay your transit or parking fares. You do NOT need to setup a SmarTrip account to use SmarTrip in Google Wallet.

Add SmarTrip to Google Wallet:

- Open Google Wallet, tap “+ Add to Wallet”, choose “Transit Pass”, then “SmarTrip”

- In less than a minute you’ll have a new SmarTrip card in your Google Wallet and be ready to tap to pay for rides or parking anywhere SmarTrip is accepted.

If you need to do account management, then:

- Install this optional SmarTrip app to register your card for account balance protection, check SmartBenefits, setup Auto-Reload, or buy money-saving unlimited transit passes.

Chat with us at WMATA.COM/CHAT or call 888-SMARTRIP (888-762-7874)
Updated on
Dec 14, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

1.9
921 reviews
Monika R
March 11, 2024
I wouldn't have given even 1 star. The activation link never gets sent. It's problematic that the app asks for so much information and does nothing after that. I checked all folders -inbox spam, unwanted, etc It's a data collection tool. It's a horrible app and shouldn't be advertised in the DC metro stations. I have stuck to my 6 year old smartrip metro card. I will remove the app but my personal info has been taken from me.
11 people found this review helpful
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Washington Metropolitan Area Transit Authority
March 11, 2024
Thanks for the update. We were able to confirm that there was an issue with switching over due to daylight savings. You should have received your registration link or it will be on its way shortly. Sorry about the delay. Please chat with us at wmata.com/chat weekdays 7a-7p if you have any further concerns. We're here to help! -KB
Araminty Whitesell
January 4, 2024
It's like the goal was to make the most frustrating experience possible with an app that will still (barely) get the job done at least sometimes. After all the time wasted on the useless card scanner, the card info randomly getting rejected without explanation and entering my password a million times, it took a good half hour just to pay for my trip, which needless to say you need to do well in advance. Edit: and then the freaking pass doesn't even work, leading to me deducting another star.
24 people found this review helpful
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Washington Metropolitan Area Transit Authority
January 4, 2024
Hi Araminty. We're sorry to hear about your experience with our app. Please call our SmarTrip team at 1-888-762-7874 Monday - Friday, 7 am - 8 pm. They will be happy to assist you with this. -MG
Ryan Shaffer
February 27, 2024
Horrible, horrible, horrible. Does not deserve 1 Star. Once you get past a password and 3 security questions (seems a bit dated, and more likely a hacking liability than a benefit for app security), everything fails. Setting up payment is impossible, cannot transfer from existing physical card. Start over with an app developer that has experience. Smart trip = no trip! Denial... Call the help desk? Read your reviews and do better.
9 people found this review helpful
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Washington Metropolitan Area Transit Authority
February 27, 2024
Hmmm this doesn't sound right. We're sorry to hear that your having trouble Ryan. We'll be more than happy to help! Please chat with us weekdays 7a-7p wmata.com/chat so we can assist with any questions you may have. -KB

What's new

The latest version of this app contains bug fixes and performance improvements