AT&T Secure Family® parent app

3.9
35.9K reviews
10M+
Downloads
Content rating
Rated for 3+
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About this app

AT&T Secure Family® is a device locator & parental control app to help parents protect their children by offering real-time location tracking with safety alerts, screen time control, content blocker, website & app usage tracker, and ability to find a lost phone. Secure Family is for AT&T & Cricket Wireless customers. Peace of Mind Just Got A Lot Easier®

KEEP TRACK OF YOUR FAMILY
*Locate devices in real-time on the Family Map and view location history

* Get location alerts when your child’s device enters or leaves a saved safety area, such as school or home

* Set scheduled alerts on your child’s device location. Are they home from school at 3PM?

* Use Breadcrumb Map as a location tracker to know where your child’s device was during the day

* Get notified when a family member’s device has arrived at a destination with Check In notifications


CONTROL YOUR CHILD’S SCREEN TIME & BLOCK CONTENT
* Parental controls to block apps and website content with age range filters

* Block internet access instantly

* Set time limits for access to your child’s favorite apps to control screen time

* Track web and app usage on child devices


FAMILY SAFETY AND REWARDS
* Help children develop good digital habits by encouraging them to track their app usage

* Parents, give your child extra screen time as a reward for good behavior

* Children can send an SOS alert to all family members

* Find a lost phone with a ring that enables a sound to play for two minutes to help locate the device

* Dual parent or guardian admin feature supports co-parenting needs


Legal Disclaimers
The AT&T Secure Family service is free for the first 30 days. Afterwards, you will be automatically billed $7.99 each month (includes support for up to 10 family members and up to 30 devices in total). Service auto renews every 30 days unless cancelled. Cancel anytime. To use the AT&T Secure Family service, you must download two Apps: the AT&T Secure Family Parent App (adults, parents, or guardians) and the AT&T Secure Family Companion App (children).



Install the Companion App on your child’s device and pair it with the Parent App on your device. Pairing is required to access all features. Only authorized app users have permission to use the App to locate a family member’s device. AT&T Secure Family uses the Google Accessibility API as an optional component to the parental controls function, and when enabled by the parent, helps to prevent removal of the Secure Family Companion App to prevent disablement of parental control functions by the child.



Note: Continued use of GPS running in the background can reduce battery life. Despite our best efforts, availability, timeliness, or accuracy of location information is not guaranteed. Coverage not available in all areas.

There is a compatibility conflict that can prevent the addition of AT&T Secure Family Companion App to your child’s companion device if you have AT&T ActiveArmor Advanced Mobile Security running on the same companion device.  If you wish to continue with the purchase, you must downgrade to the FREE version of AT&T ActiveArmor Mobile Security on the companion device before adding AT&T Secure Family Companion App.



AT&T Secure Family FAQs: https://att.com/securefamilyguides



The collection, use, and disclosure of any personal information through this application is governed by AT&T's Privacy Policy found at: att.com/privacypolicy and the App’s End User License Agreement found at att.com/legal/terms.secureFamilyEULA.html


* AT&T Postpaid Wireless customers:

View, modify or cancel service anytime within the Secure Family app.

AT&T does not provide credits or refunds for partial months.

• AT&T PREPAID & Cricket wireless customers billed by Google Play Store:
Google cancellation polices: https://support.google.com/googleplay/answer/7018481
Updated on
Apr 25, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 3 others
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.9
34.5K reviews
Jo Mommah
April 13, 2024
can we please just go back to the old version? it's been months & still can't get it right. The list is so long, the notifications are ridiculous, it's constantly in & out of working, used to be able to track locations without downloading on every phone, the map before was better (it was easier to refresh, I have to go between screens to refresh & it doesn't always update), tells us location is off when its on, etc & we're paying for it. I reached out, they offered me a credit but never came
36 people found this review helpful
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AT&T Services, Inc.
April 30, 2024
We're so sorry you're having issues with the app! Please update the app version to 11.2. If you are still experiencing issues then we would love to help investigate the issue with you. Please contact our app support team at g01318@att.com with details on the issue(s) you are experiencing and include your mobile number. Thank you, AT&T.
A Google user
February 16, 2024
Updated review. My device still does not show in the app after the latest updates. I can still see my family's locations, but the still cannot see mine. I was told that the last app update would resolve the issue. It did not We've begun to use Google Maps location sharing, which shares my location without issue. Hoping to get this app working, as it is a better choice for location sharing for our kids.
27 people found this review helpful
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AT&T Services, Inc.
February 19, 2024
We're so sorry you're having issues with the app! We would love to help investigate the issue with you. Please contact our app support team at g01318@att.com with details on the issue(s) you are experiencing and include your mobile number. Thank you, AT&T.
Mike Ryman
March 1, 2024
Waited patiently since last August but still a no go. Works on family android phones but with bugs. On the one iPhone my family uses it's almost useless. Still showing their location from hours ago and not their realtime location. It seems to only update when they leave or they arrive somewhere. Nothing in between, it simply says "not responding". No progress at all from developers in the last four months that I can see on the iPhone issue.
5 people found this review helpful
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AT&T Services, Inc.
October 30, 2023
We are still working on the iOS fix. Thank you for your patience! Let us know if you have any issues with the new Android update.

What's new

Improved User Authentication: The update will enable AT&T postpaid & prepaid wireless customers to use a one-time password to log into the app.
Fix SMS Invitation Code: Migrated or legacy accounts will receive the correct SMS invitation code when trying to invite a family member to join Secure Family.
Other Items: A couple small bug fixes to continue to give you peace of mind!