My Virgin Media
3.7star
32.8K reviews
1M+
Downloads
Everyone
info
About this app
If you’re a Virgin Media customer, download the My Virgin Media app to make managing your broadband, TV, and home phone accounts smoother and easier. In a few simple taps control your account from the palm of your hand, wherever and whenever you like.
You’ll be able to:
- Check your broadband, TV and home phone package details
- See your latest bill amount, plus view previous bills and download them as PDFs
- Manage your Direct Debit details and make a payment
- Check for faults affecting services in your area, and run tests on the Virgin Media kit in your home
- Check order or appointment details easily
- Find your account number and area reference quickly
- Explore exclusive offers and rewards with Priority from O2
Need a helping hand?
Broadband, TV and home phone customers can also tap to see relevant topics and conversations on the Virgin Media Community.
You’ll be able to:
- Check your broadband, TV and home phone package details
- See your latest bill amount, plus view previous bills and download them as PDFs
- Manage your Direct Debit details and make a payment
- Check for faults affecting services in your area, and run tests on the Virgin Media kit in your home
- Check order or appointment details easily
- Find your account number and area reference quickly
- Explore exclusive offers and rewards with Priority from O2
Need a helping hand?
Broadband, TV and home phone customers can also tap to see relevant topics and conversations on the Virgin Media Community.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
3.7
32.1K reviews
William Elliott
- Flag inappropriate
- Show review history
May 6, 2024
I use this app for broadband only as i will not pay fron rubbish freeview nomatter how anyone send it out over the air. App seems fine at times, but whether it corrisponds with Virgin I don't thinks so. This month i found extra charges along with monthly bill which was paid, still I am receiving messages to pay bill again. Disgusting service from Virgin Media, when they dont give two brass monkeys about there customers even though somewhere in our payments it covers there wages.
1 person found this review helpful
arnoldas b
- Flag inappropriate
- Show review history
April 20, 2024
Second time got a issues with broadband and on the phone virgin confirmed it's a problems with them system and promising discounts but you never gonna get any discount, when you call them speak about it they just saying they can't see anything on the system like that thing was happened etc... shame!!!! I don't care who are you I just sharing my experience with other people 👍
2 people found this review helpful
Virgin Media
April 19, 2024
Hello Arnoldas, we’re sorry you’re experiencing problems. This is a review page for the MyVM app, it isn't a customer service channel. So that we can help you, please can you raise an issue with us on https://virg.in/contactVM
Kim Finnelly
- Flag inappropriate
- Show review history
May 13, 2024
I wear hearing aids, i dont have any special gadgets 2 help me so i really struggle with phone calls. I tried to use your online chatroom but its taking forever!! I am in debt & need 2 cut down my services. I cannot afford £70+ per month. PLEASE HELP!!! Update: the link doesnt work, now u've sent £58 debt 2 collecters. I cant pay that for another 2 weeks!! I dont want tv channels as i dont watch tv!! I am being overcharged & im stressed out!!! 😫😤
2 people found this review helpful
Virgin Media
March 19, 2024
Hello Kim, we’re sorry you’re experiencing problems. So that we can help you, please can you raise an issue with us on https://virg.in/contactVM.
App support
phone
Phone number
+448456000070