Virtual Assist

The app disconnected 4 times while on a call. The appraiser had to keep calling me from his cell phone and giving me a code to reconnect. The camera wouldn't focus and there was no way to manually change the focus or select a point of focus so the video and photos he captured were blurry despite the fact that I have a Galaxy S22 Ultra with no damage to the camera. The audio didn't function properly so I couldn't hear the appraiser. I had to finish the call with no audio which was disgusting.

What a complete waste of time and effort to save Allstate money. If they plan on using the shop to do their job (the insurance adjusters), they need to work with the shop, for example: sending assignments through CCC One portal would be a good start rather than us estimators fighting an app and hacked up supplements. If it wasn't to help the customer, Allstate would no longer be welcome in my shop.

1st call: Answered then hung up after 20 seconds. 2nd call: Talked to person for 30 seconds before it hung up again. 3rd call: Spoke to gentleman who, after talking and reading my claim said he had to transfer me to someone else as he didn't have the classification to resolve my issue. 4th call (successful xfer): After 10 mins person said she couldn't help and gave me phone# of field inspector. Even if people on other end are competent, this app is infuriating!