Susanna Gross
This is a mostly broken app that can occasionally be useful. The first two times I ran it it merely vectored me to the website, and suggested I install it. The third time it asked me to approve terms of use. It showed me the WiFi tab at the bottom and I was able to see a few percentage use figures for connected devices, then it crashed, I got a white and totally unresponsive screen. I'm running Android 9 on a Moto G7 Power. I killed the zombie with the task switcher. The fourth time, crash
41 people found this review helpful
Viasat, Inc.
December 3, 2020
Thank you for bringing this to our attention. Your feedback has been forwarded to the developers to look into this further.
Laura Hooter
- Flag inappropriate
- Show review history
Update: still having issues. The app is unusable for me and has been for months. Reinstalling does not help. Suddenly having issues. It tries logging in and then says "oops" and gives me the option to retry or log out and sign in again. Tried uninstalling and reinstalling but still the same issue. Disappointed because I rely on it to keep up with usage.
68 people found this review helpful
Viasat, Inc.
April 3, 2021
Hi Laura, are you still having issues logging in? If so, please contact us at viasatlistens@viasat.com with your account details and internet connection information so we can assist you further. Thanks!
Nina
Worst app and customer service ever. When Viaset service works, it's ok. You won't be able to stream like they lie and say you will but do use it to work from home. The app is bad. It crashes. When there is an outage, chat is always unavailable and if you try to call their phones are always down and the automated voice refers you back to the never working MyViasat chat. Frustrating and can't wait to switch to new broadband provider in my area.
63 people found this review helpful
Viasat, Inc.
October 22, 2020
Hi. Please contact our app support team at viasatlistens@viasat.com and we'll see if we can fix the app for you