Z S
This app has been a waste of my time. The main reason I installed it was the use of mobile check deposit. Every check I've deposited with one exception has required resubmission. They always get kicked back for unusable image. When I spoke with customer service regarding one of them, I was informed the image they get is really blurry. Everything looks fine on my end but there's no way to enlarge the picture beyond thumbnail size for closer scrutiny. Not a knock on Velocity, just the app.
7 people found this review helpful
Velocity Credit Union
May 29, 2020
Hello Ash - We will look into the camera issue with mobile check deposit in our app. Please be patient while we investigate it. In the meantime, you can also visit a Velocity branch ATM to deposit a check. Please check our "locations" page for the "depositor" icon. Thank you for your membership.
A Google user
I've used this app for years w/out isue; however, since the last update the mobile deposit no longer works. I uninstall & reinstall & it will work once, then I have to unistall & reinstall again. this is a business account & if I need to deposit 10 checks, then I have to uninstall & reinstall the app 10 times. This is hardly efficient. Extremely disappointed & frustrated with this app. Even more disappointed in the lack of a timely response. Many issues have been reported w/out resolution!
7 people found this review helpful
Velocity Credit Union
January 23, 2019
Hi Tyson - We are aware of some issues with logging in on a Pixel. Please be patient while we resolve the issues with the app. I also passed your contact info along to our IT team and we will be in touch. Thank you.
A Google user
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This app was great until the update. Now its completely disfunctional. I cant even login even after installing todays new version. So frustrating! **Update: I was out of town for the weekend and did not have access to my online mobile banking starting Friday afternoon. I also could not get to a bank location for a deposit which was the reason for needing to login. Now Ive got a $30 fee for overdraft that would have been covered had the app been functioning.
6 people found this review helpful
Velocity Credit Union
December 26, 2018
Hello - We understand your frustration. Please email marketing@velocitycu.com with your contact information so we may further assist you. Thank you.